BackBlaze Data center outage

Here’s yet another reason why we recommend that you use more than one online backup service.  Even the best can go down occasionally and, while it’s very unlikely that your hard drive will crash at just the time your backup services goes down, it could happen.

Therefore, given the incredibly cheap pricing, we highly recommend utilizing more than one backup service.  At a minimum you should use something like Dropbox or SugarSync for your important files, and then BackBlaze, Carbonite or MyPCBackup for everything else.  This way if one service goes down, you’ve got your important stuff doubly-protected.

*UPDATE noon (California time) – all account servers are now up, and backups can continue. This means you can now Install trials, Purchase the service, Update to the new version, Access the account, Browse your files, and Prepare Restores. A few servers are still being checked, so we’ll update this blog as any new information comes out. — Brian Wilson, CTO

original blog post below here

Ouch. It’s hard to say anything else than that.

On Monday we announced our new data center in Sacramento and today we launched version 2.5 of our service, with a number of highly-requested features. We sent an email announcing the new product release to half of our customers (with the other half scheduled to receive the email tomorrow) and offered them to upgrade today to get the new features.

Unfortunately, some combination of events brought power down in our new data center at 9am this morning. The timing couldn’t be worse.

We have people onsite at the data center and have been continuously in communication with the data center to ensure all steps were taken to bring power back on. At this point, 11:05 am, power has been turned back on.

Status as of 11:05am:
* Power has been restored to the data center
* Most services (new trials, purchases, backups, restores) are unavailable for most users
* Already backed up data is still backed up

Now starts an involved process where we will bring up all equipment, check that no systems have been damaged, and bring all services back online. This will take a while to be 100% complete – likely toward the end of the day.

However, within an hour we expect that users will be able to do almost everything:
* Install trials
* Purchase the service
* Update to the new version
* Access the account
* Restore files
(Backups may start as well, but will be rolling out slowly across all customers.)

We will continue to update this post with new information. Please bear with us.

This entry was posted in Online Backup and tagged . Bookmark the permalink.